Trouble setting a new password

[Terri Attwood]

Hi GOBLET,

I’ve forgotten my password/username.

Trying to get a new password mailed to me, using email address
aidan.budd@embl.de, but I can’t seem to get the captchas working properly
i.e. I’ve tried maybe 10 of them, and always don’t get through.

Nor could I send this mail via the online form on your webpage, as again I
wasn’t able to get the capthas to accept my input.

If you could mail me a new password, that’d be great!

Thanks and best wishes, Aidan
aidan.budd@embl.de

[Carlos Horro]

There are several aspects to consider.
I’ve done several tests with different email accounts, and emails were always being sent properly.
The problem seems to be in the captcha. I think sometimes is difficult to introduce the correct captcha (you need to introduce exactly the same word, and it’s case sensitive), and if you fail several times (I think it was the point with Aidan), your account will be locked by security reasons and it needs that one admin manages the issue.
I’ve added a new captcha system into ‘Request new password’ and ‘Become a contributor’ forms, the Google’s reCaptcha. It’s pretty simple and intuitive, and I think it can helps us with this problem.
If it works properly, we can extend it to the whole system and replace the Mollom’s captcha.
If not, we’ll have to reopen this issue and maybe doing specific tests with different email’s providers.

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